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Customer Support engineer
Фильтр: Работа
| Предлагается работа | ||
| Должность: | Customer Support engineer | |
| График работы: | полный день | |
| Тип работы: | постоянная | |
| Требования к кандидату | ||
| Пол: | не имеет значения | |
| Образование: | не имеет значения | |
| Дополнительные сведения: |
We are seeking for Customer Support engineer for a large enterprise project development team Responsibilities • Provision of remote customer support via live chat system and emails • Communicate with customers on clarifying query details • Carry out the necessary research • Provide analysis to fully understand the issue • Propose workarounds if appropriate • Propose and discussing fixes, providing advice and educating customers • Interface with engineering and product management when necessary in order to prioritize customers' requests • Prepare regular reports for management Requirements • Customer focus and service orientation • Fluent in written English (Upper-Intermediate) • Experienced PC user (WinXP platform) • General knowledge of Web application and Internet technologies • Clarity and consistency in explaining ideas to other people • Experience of multi tasking with precise attention to detail • Ability to give clear and consecutive description to a problem resolution • Ability to work under pressure and prioritize work items • Self-organized person able to work according to strict schedule • Ability to communicate courteously and effectively with customers • Ability to work on own initiative Optional skills • Knowledge of support systems and tools is considered an advantage • Web application testing skills is considered an advantage • Previous experience of a Customer Support Engineer role is considered an advantage |
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- Контактное лицо:
- Компания Stella Systems
- E-mail:
- Написать письмо
- Сайт:
- http://stellasystems.com
- Телефон:
- (057) 752-53-03
- Размещено до:
- 02.06.2010
- 02.05.2010, 21:45
- IT: Сисадмины, тестировщики
- Добавил: bot
- Просмотров: 263
| Всего комментариев: 0 | |
