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Customer Support engineer

Фильтр: Работа

Предлагается работа
Должность: Customer Support engineer
График работы: полный день
Тип работы: постоянная
Требования к кандидату
Пол: не имеет значения
Образование: не имеет значения
Дополнительные сведения: We are seeking for Customer Support engineer for a large enterprise project development team

Responsibilities
• Provision of remote customer support via live chat system and emails
• Communicate with customers on clarifying query details
• Carry out the necessary research
• Provide analysis to fully understand the issue
• Propose workarounds if appropriate
• Propose and discussing fixes, providing advice and educating customers
• Interface with engineering and product management when necessary in order to prioritize customers' requests
• Prepare regular reports for management
Requirements
• Customer focus and service orientation
• Fluent in written English (Upper-Intermediate)
• Experienced PC user (WinXP platform)
• General knowledge of Web application and Internet technologies
• Clarity and consistency in explaining ideas to other people
• Experience of multi tasking with precise attention to detail
• Ability to give clear and consecutive description to a problem resolution
• Ability to work under pressure and prioritize work items
• Self-organized person able to work according to strict schedule
• Ability to communicate courteously and effectively with customers
• Ability to work on own initiative
Optional skills
• Knowledge of support systems and tools is considered an advantage
• Web application testing skills is considered an advantage
• Previous experience of a Customer Support Engineer role is considered an advantage
Контактное лицо:
Компания Stella Systems
E-mail:
Написать письмо
Сайт:
http://stellasystems.com
Телефон:
(057) 752-53-03
Размещено до:
02.06.2010
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